Daniel Hobbin Estate Agents Torquay

Property Redress Scheme (PRS) Membership

The Property Redress Scheme membership no: PRS030100

Last modified: July 08, 2024

PRS Certificate

Daniel Hobbin Estate Agents Ltd is committed to providing the highest level of service. To demonstrate our commitment, we are proud members of the Property Redress Scheme (PRS). The purpose of this page is to explain what PRS membership means to our clients and how it can benefit them.

What is the Property Redress Scheme (PRS)?

The Property Redress Scheme (PRS) is a government-authorized consumer redress scheme designed to resolve consumer complaints against property agents. All estate agents, letting agents, and property managers in the United Kingdom are required to be members of a redress scheme.

Our Responsibilities as PRS Members

Our responsibilities as PRS members are as follows:

  • Fair and Transparent Practices: We commit to fair, honest, and transparent practices in all our dealings with clients and customers.
  • Complaint Handling: We have a robust complaints procedure in place. If a client is not satisfied with our service, they have the right to escalate the complaint to the PRS.
  • Compliance with Codes of Practice: We comply with the PRS's codes of practice, which set out standards of service and conduct that members must follow.
  • Resolution of Disputes: We agree to accept the PRS decisions in resolving disputes, ensuring clients have access to a free, impartial, and effective dispute resolution service.

Benefits of PRS Membership for Our Clients

  • Impartial Dispute Resolution: Complaints and disputes can be resolved without charge by an impartial and independent service.
  • Peace of Mind: Knowing that we are held to high standards of service and accountability provides peace of mind for our clients.
  • Clear Complaint Process: Complaints are handled in a clear and structured manner, ensuring that all concerns are addressed in a timely manner. For a detailed overview of our complaints procedure, please visit our Customer Relations page.

Contact

Please do not hesitate to contact us if you have any questions about our membership in the Property Redress Scheme or if you wish to discuss any concerns. We can be reached at 01803 921 456 or info@danielhobbin.uk.

You may also contact The Property Redress Scheme directly by visiting their website: https://www.theprs.co.uk/